Customer Service Manager Career Path
All the insights below are based on Jobtrees users’ actual career paths, aggregated together, instantaneously, to show you the real and unique most common career progression for each role. Use this as inspiration for your next job and to re-calibrate expectations for what success is in your next career step. After you search, toggle over to the Family View to see what roles are in the same job family. Use this to get a sense of the hierarchy of roles within this job family and inspiration for other jobs you can target.
Filter Options
The career path for a
Based on 285 Jobtrees users who were a Customer Service Manager in their career, on average, they have 3.45 years of experience and 3 jobs prior to this one. They spend 3.6 years on average in this job building experience and earn $57K per year before moving on.
5% of Jobtrees users moved to another job with this same title in their next career step. The most common career steps after Customer Service Manager are Account Executive, Customer Service Representative and Account Manager. Account Executive, the most common next career step, is of similar seniority which is common to see in career paths as people will often move between jobs and roles at the same level as they build experience and explore other jobs. While Account Executive is from the same job family, Customer Service, there are other common opportunities outside this discipline that Jobtrees users are taking as shown by Customer Service Representative, also being a common career path to Customer Service Manager.
If you are looking for more ideas on potential career paths from this job, you should also consider Team Lead, Sales Manager and Business Owner as they commonly lead to Customer Service Manager as well. Find more insights below about this specific career path based on our Jobtrees users' experience.
Interactive Career Path Tool – Plan the path to your next job
Explore the ways our users are moving between roles. Apply filters to see more specific insights and save the specific paths you want to remember. Dive deeper into jobs you like.
Info on Jobtree buttons and symbols
The roles above are the most common next steps in our users’ career paths.
Use the + button and watch the ‘branches grow’. It adds another level of potential career steps based on the most common paths taken by Jobtrees’ users.
Customer Service Manager
Account Executive
Customer Service Representative
Account Manager
Project Manager
Customer Service Representative
Sales Engineer
Account Executive
Account Manager
Senior Customer Service Manager
The roles below are the most common previous steps in our users’ career paths.
Use the + button and watch the ‘roots grow’. It adds another level of potential previous career steps based on the most common paths taken by Jobtrees’ users.Read insights on these paths here
Understand more about the career path
How can I become a
The most common career steps to get to Customer Service Manager are Customer Service Representative, Sales Engineer and Account Executive based on actual career paths reported to Jobtrees.
Customer Service Representative, the most common step before Customer Service Manager, is a more senior role which is common to see in career paths. This is a natural and common career progression as titles aren't synonymous across companies so a higher title doesn't always mean higher pay and larger scope. Focus more on the scope of the next role than title progression in building a path to Customer Service Manager.
While Customer Service Representative is the most common, there is no specific role leading to Customer Service Manager that is an overwhelmingly common path. Another characteristic of the Customer Service Manager career path is that experience within the same job family as this role isn't common and as a result likely not necessary. This shows there are many potential paths to becoming a Customer Service Manager so focusing on translatable skills is likely more important than a specific role.
While Customer Service Representative isn't from the same job family as Customer Service Manager, Customer Service, it can help to have direct experience in this discipline shown by Sales Engineer also being a common career path to Customer Service Manager.
If you are looking for more potential career paths to Customer Service Manager, you should also consider Project Manager, Postmaster and Business Development Manager as they commonly lead to Customer Service Manager as well.
What should I know about the career path
Career paths aren't linear with people often returning to a prior role which is what you see with Customer Service Representative being on the path to and from Customer Service Manager. This is common when people move to companies of different sizes or choose to return to a function they fit well with.
Customer Service Manager is part of the Customer Service job family which has a variety of unique role within that discipline. Choosing to pursue a role within this family likely will mean that you will need to look outside of your discipline to find new roles and so should focus on related skills as part of that search.
Other common titles that have similar job requirements and career paths as Customer Service Manager are Customer Experience Manager, Customer Success Manager, Customer Support Manager, Manager, Customer Service, Manager, Customer Success.